The supportIT Blog

Here are some helpful links to find printer drivers. Just enter the relevant site and enter the make and model of the your printer to download your driver:
HP drivers – http://www8.hp.com/ie/en/support-drivers.html
Canon drivers – http://software.canon-europe.com/
Xerox – http://www.support.xerox.com/support/enus.html
Samsung – http://www.samsung.com/ie/#latest-home

http://www.msexchange.org/tutorials/set-size-limits-messages.html

Symptoms: User was unable to print and receives the error message above. The print spooler on the local machine had stopped running. The service would restart but would stop functioning when attempting to print.

Resolution: To resolve this issue follow the steps outlined below.

• Go to start/control panel
• Click on Programs/Uninstall Programs
• When the window opens go to “Turn Windows features on or off”
• This will take time to load, we need to check that the LDP Print services are enabled
• Once the list loads go to “Print and Document Services” and expand the list
• Make sure that LDP Print Services is checked in this list
• Click ok and close control panel
• Restart the machine
• Once the machine reboots, logon and stop the print spooler service
• Navigate to the following directory C:\Windows\System32\spool\PRINTERS
• Delete all the files in this directory
• Restart the spooler service and your printer should be restored

1. Start | All Programs | Symantec | Backup Exec System Recovery |  Backup Exec System Recovery to launch the BESR console/UI.

2. Click on Advanced Option (left pane); if using the BESR console to administrate multiple systems be sure to select from the Computers pull down the menu the system running Microsoft Exchange.

3. Click the Backup Jobs tab.

4. Right click on the backup job used to backup Microsoft Exchange and choose Edit Settings.

5. Click Next to maintain the options previously configured till the Options page appears.

6. Click the Advanced button.

7. Check the box beside the option Perform full VSS backup. 

8. Select OK.

9. Next till last screen and then click Finish (check run backup now if desired)

A big welcome to Sean Dunphy, our new IT support engineer. I am sure Sean will be contributing to our blog with gusto. Watch this space for some fixes from him. You can contact him directly on sdunphy@supportIT.ie

Purpose of the Role:

supportIT is a leading support and consultancy company that provides reliable IT support and solutions to clients in the SME, charity and education sectors throughout Dublin and surrounding areas.

Due to continued growth we are now seeking an IT engineer to work with an existing team providing onsite and remote support and solutions to our clients.

Duties and Responsibilities will include:

• Onsite installation, configuration and maintenance of all client hardware (servers, computers, laptop’s, printers etc.)
• Onsite installation, configuration and maintenance of all client software (MS Office Suite, all Microsoft Operating desktop and server operating systems, SBS, Exchange, Linux)
• Onsite installation, configuration and maintenance of all client communication equipment (switches, routers, firewalls, mobile devices etc.)
• Problem solving and troubleshooting of issues both onsite and remotely (management of issues from start to finish)
• Monthly system security and backup checks
• Customer account management
• Training/Knowledge transfer to clients
• Pricing for quotes
• Management and communication with 3^rd party vendors
• Other ad-hoc duties as assigned from time to time

Required Skills, Experience and Knowledge:

• 3-4 years experience working as an IT engineer providing on-site support to multiple clients (client/customer facing experience essential)
• Proven experience managing and supporting customers both remotely and on-site
• Hands on experience working on all types of networking equipment  - Routers, Switches, Remote Access Servers, Firewalls (Zyxel, Sonicwall, 3Com, Netgear, FreeBSD etc)
• Advanced experience of networking (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP.
• Advanced experience working on the following: Windows Server 2003/8 (building & installing servers), MS Exchange 2003/7, Active Directory, Backup Exec, IIS, AV products, UPS, etc.
• MCP/MCSE qualified
• Strong knowledge and hands on experience with Windows 7/XP and various other  operating systems
• Experience with application support
• An understanding of VOIP technologies
• A demonstrated ability to solve problems on own initiative and implement proposals that reduce support overhead.
• Strong problem solving and troubleshooting skills
• An ambition to work with the latest technologies and further develop your technical skills.

Desired Skills, Experience and Knowledge

• Hyper-V
• Linux
• Cisco
• SQL

All applicants must hold a Full and clean driving license and be eligible to work in Ireland.

To register interest in this position or if you have any queries please e-mail jmahon@supportit.ie